Responsible Gaming
at 9bd app

9bd app operates an absolute minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any bet or wager on the platform. This rule applies to every player in Bangladesh and every other market we serve, without exception.

During the account registration process, all players are required to confirm their age by ticking a declaration checkbox. This is followed by a formal KYC (Know Your Customer) identity verification step, during which players must submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — to confirm their date of birth.

Where our risk monitoring systems flag an account as potentially belonging to a minor — for example, due to suspicious registration patterns, inconsistent personal details, or a reported concern — we will immediately suspend the account pending full verification. If that account is confirmed to belong to a person under the age of 18, it will be permanently closed, all associated deposits will be returned to their source following mandatory compliance checks, and any winnings will be forfeited.

For most players, gambling on 9bd app is a fun and contained leisure activity. However, for some people, gambling can develop into a pattern of behaviour that causes real harm — to their finances, their relationships, and their mental health. The first step toward addressing a gambling problem is recognising the warning signs.

Problem gambling is not always easy to identify, partly because it tends to develop gradually and partly because those affected often minimise or rationalise their behaviour. The following signs may indicate that gambling is no longer just entertainment and has become a concern:

• Spending more money on gambling than you intended to, or more than you can comfortably afford to lose.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members or friends about how much time or money you spend gambling.
• Borrowing money, taking out loans, or selling personal belongings to fund gambling.
• Feeling irritable, anxious, or restless when you try to cut down or stop gambling.
• Neglecting work, studies, family responsibilities, or personal health because of gambling.
• Gambling to escape stress, anxiety, depression, or other difficult emotions rather than for entertainment.
• Repeatedly making unsuccessful attempts to reduce or stop gambling despite wanting to.

If you recognise several of these signs in your own behaviour, it is important to take action. The tools described in the sections below are available to you right now through your 9bd app account. You do not need to wait until the situation feels completely out of control before using them.

9bd app provides a comprehensive suite of responsible gaming tools that are available to every registered player. These tools are designed to give you genuine control over your gambling activity — not just on paper, but in practice. You can access them through your account settings at any time, or by contacting our support team directly.

One of the most effective ways to stay in control of your gambling budget is to set clear, pre-committed financial limits before you start playing. 9bd app makes it straightforward to configure deposit and wagering limits directly from your account dashboard, and these limits are enforced at the platform level — they are not optional suggestions.

How Deposit Limits Work

You can set a daily deposit limit, a weekly deposit limit, or a monthly deposit limit — or all three simultaneously. Once a limit is set and confirmed, it takes effect immediately. If you attempt to deposit an amount that would exceed your configured limit, the transaction will be declined and you will be notified of your remaining allowance for the period.

Tightening vs. Loosening Limits

To protect players from impulsive decisions, 9bd app applies an asymmetric rule to limit changes: reducing a limit (making it stricter) takes effect immediately, with no delay. However, increasing a limit or removing it entirely requires a mandatory cooling-off period of at least 7 days before the change is applied. This gives you time to reconsider and ensures that limits cannot be circumvented in the heat of the moment.

Wagering Limits

In addition to deposit limits, players can set maximum wager amounts per bet or per game round. This is particularly useful for high-volatility games such as crash games, live casino tables, or high-stakes slot spins where a single wager can be disproportionately large relative to your overall session budget.

When financial limits and reality checks are not sufficient — or when you simply feel that you need a break from gambling entirely — 9bd app offers two levels of account suspension: a short-term Time-Out and a longer-term Self-Exclusion.

Time-Out (24 Hours to 6 Weeks)

A time-out is a temporary suspension of your 9bd app account. During the time-out period, you will not be able to log in, deposit, or place any bets. The duration options available are: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, and 6 weeks. At the end of the selected period, your account is automatically reactivated and you may resume playing if you choose to do so.

Time-outs are ideal for players who are not experiencing a serious gambling problem but want to take a deliberate break — for example, during a busy period at work, during Ramadan or Eid, or simply to reset their habits.

Self-Exclusion (6 Months to Permanent)

Self-exclusion is a more serious and durable restriction intended for players who believe their gambling has become — or is at risk of becoming — a genuine problem. Self-exclusion options on 9bd app include periods of 6 months, 1 year, 2 years, and permanent exclusion.

During a self-exclusion period, your account is fully suspended — no logins, no deposits, and no bets are possible. All promotional marketing communications are also automatically stopped. Winnings from any bets placed prior to the exclusion start date will still be settled and available for withdrawal once the exclusion period ends (except in the case of permanent exclusion, where the account is closed entirely).

Self-exclusion periods cannot be shortened or reversed once activated. This is intentional — the restriction must be robust enough to remain in place even when you feel the urge to return. If you wish to re-register a new account during an active self-exclusion period, our systems are designed to detect and block this. Any account found to be a circumvention of an active self-exclusion will be immediately closed.

How to Activate Time-Out or Self-Exclusion

• Log in to your 9bd app account and navigate to Account Settings > Responsible Gaming.
• Select either "Time-Out" or "Self-Exclusion" from the available options.
• Choose your preferred duration and confirm your selection.
• Alternatively, contact our support team directly at [email protected] and request an immediate account suspension — our team will process your request within 24 hours and can apply an emergency suspension instantly upon request.

If you are unsure whether your gambling habits are becoming a concern, the following self-assessment questions can help you reflect honestly on your relationship with gambling. Answer each question as truthfully as you can — these responses are for your own benefit and are not stored or monitored by 9bd app.

If you answer "Yes" to three or more of the following questions, we strongly encourage you to make use of the tools and support resources available on this page.

9bd app is committed to connecting players who need support with the right resources. If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. You deserve support, and help is available.

Contact 9bd app Responsible Gaming Support

Our dedicated responsible gaming support team can help you activate account restrictions, discuss your concerns in confidence, and guide you toward appropriate external resources. You can reach us at any time:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all responsible gaming queries within 4 hours, and urgent suspension requests are processed immediately.
• Confidentiality: All responsible gaming conversations are handled with complete discretion. Your information will not be shared with any third party except where required by law.

Supporting a Family Member or Friend

If you are worried about the gambling behaviour of someone close to you — a spouse, parent, sibling, or friend — you can also contact 9bd app to express your concern. While we cannot share account-specific information with third parties, we can discuss the responsible gaming tools available on the platform and advise on how to encourage the person you are concerned about to seek help.

Independent Counselling Resources

9bd app encourages players in Bangladesh who are struggling with problem gambling to reach out to qualified counselling and mental health professionals in their area. Speaking with a trained counsellor — whether in person in Dhaka, Chittagong, Sylhet, or Khulna, or via a phone or online service — can provide a level of personalised, clinical support that a gaming platform is not equipped to offer. If you are unsure where to find help, our support team can provide guidance on identifying appropriate services near you.

Even if you are not currently experiencing a gambling problem, developing good habits from the start is the most effective way to ensure that gaming on 9bd app remains a positive and sustainable experience. The following practical tips apply to all players — from those who are brand new to online betting to long-time casino enthusiasts.

• Decide your budget before you play. Set a fixed amount you are genuinely comfortable losing — because all gambling involves the possibility of loss — and treat that amount as your entertainment spend for the session. Never gamble with money earmarked for rent, groceries, bills, or savings.
• Set a time limit as well as a money limit. It is easy to lose track of time while playing. Decide in advance how long your session will last, set a timer if needed, and stop when it goes off — regardless of whether you are winning or losing.
• Never chase your losses. Chasing losses is the single most destructive gambling habit there is. If you have reached your loss limit for the session, stop. The money you have lost is gone — placing more bets will not change that, and chasing losses almost always makes the situation worse.
• Treat winnings as a bonus, not an expectation. Games on 9bd app are designed to be entertaining. Wins are possible but are never guaranteed. If you happen to win, treat it as a pleasant bonus — never as income you can rely on or factor into your budget.
• Take regular breaks. Step away from the screen at least once per hour. Have a drink of water, stretch, and return to the real world for a few minutes. Regular breaks help maintain a clear perspective and prevent the kind of glazed, autopilot playing that often leads to overspending.
• Do not gamble under the influence. Alcohol and certain other substances impair judgement and can lead to impulsive decisions that you would not make sober. Avoid placing bets when your ability to make rational financial decisions is compromised.
• Keep gambling separate from your emotions. If you are feeling stressed, anxious, depressed, or angry, gambling is not a healthy coping mechanism. The temporary distraction it offers will not resolve underlying emotional difficulties and can make your financial situation worse, which compounds those difficulties further.
• Use the tools we provide. Deposit limits, session timers, and reality check reminders are there for a reason. Use them proactively rather than reactively — the best time to set a limit is before you start, not after a loss.

Gambling on 9bd app — whether it is cricket betting during the BPL or T20 World Cup, spinning your favourite slots, or playing live casino games — is meant to be a fun, social, and entertaining pastime. Keep it that way by playing with intention, setting clear boundaries, and making use of the responsible gaming tools available to you every time you log in.