Privacy Policy — 9bd app

When you register for and use the 9bd app platform, we collect certain categories of personal data to provide you with a safe, compliant, and functional gaming experience. The data we collect falls into the following categories:

Identity & Contact Data

This includes your full legal name, date of birth, email address, mobile phone number, and residential address. This data is collected during account registration and is used primarily for identity verification, account communication, and KYC compliance purposes.

Financial Data

We collect transaction records associated with your 9bd app account, including deposit amounts, withdrawal requests, and payment method identifiers (such as your registered bKash, Nagad, Rocket, or Upay mobile number). We do not store full payment card numbers or mobile banking PINs on our servers.

Usage & Behavioural Data

We collect information about how you interact with the 9bd app platform, including pages visited, games played, bet amounts placed, session duration, feature usage patterns, and in-platform search queries. This data helps us improve the platform experience and identify potential responsible gaming concerns.

Technical & Device Data

When you access 9bd app, our servers automatically record certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, and time zone setting. This data is used for security monitoring, fraud prevention, and platform optimisation.

Communications Data

If you contact our customer support team or interact with us via live chat, email, or any other channel, we retain a record of that correspondence, including the content of messages and any documents you submit as part of a KYC or dispute resolution process.

The table below summarises the primary categories of personal data collected by 9bd app and the lawful basis on which each category is processed:

Data Category	Examples	Lawful Basis
Identity Data	Name, date of birth, National ID number	Legal obligation (KYC / AML compliance)
Contact Data	Email address, mobile phone number	Contractual necessity; legitimate interest
Financial Data	Transaction history, payment method IDs	Contractual necessity; legal obligation
Usage Data	Games played, bets placed, session logs	Legitimate interest; responsible gaming
Technical Data	IP address, device type, browser version	Legitimate interest (security, fraud prevention)
Communications Data	Support chat logs, KYC documents submitted	Contractual necessity; legal obligation

9bd app uses the personal data we collect for the following specific and clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

Account Management & Service Delivery

Your identity and contact data are used to create and maintain your 9bd app account, verify your eligibility to play, authenticate your logins, process deposits and withdrawals, and provide you with access to the full range of games and betting markets on the platform.

Identity Verification & Compliance

9bd app is required to apply Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures to verify the identity, age, and source of funds of its players. Your identity documents and financial records may be reviewed by our compliance team and, where legally required, shared with relevant regulatory or law enforcement authorities.

Fraud Prevention & Security

Technical and behavioural data — including IP addresses, device fingerprints, and unusual betting patterns — is used by our security and fraud prevention systems to detect and block fraudulent activity, multiple account registrations, unauthorised access attempts, and other security threats.

Customer Support

When you contact 9bd app with a query, complaint, or dispute, we use your personal data and account history to investigate the matter and provide you with an accurate and timely response. Support interactions may be recorded for quality assurance and training purposes.

Responsible Gaming Monitoring

We use your usage and behavioural data to monitor for indicators of problem gambling — such as rapidly escalating bet sizes, prolonged uninterrupted sessions, or sudden changes in deposit frequency. Where such patterns are detected, our responsible gaming team may proactively reach out to offer support tools or resources.

Platform Improvement

Aggregated and anonymised usage data helps us understand how players interact with 9bd app, which features are most popular, where technical issues arise, and how the platform can be improved. This data does not identify individual players and is used solely for internal analytics and product development.

Marketing Communications

With your explicit consent, we may send you promotional communications about 9bd app offers, new games, upcoming cricket and sports events, or seasonal promotions relevant to players in Bangladesh. You may withdraw this consent at any time by updating your notification preferences within your account settings or by contacting our support team.

9bd app does not sell, rent, or trade your personal data. We share data only where necessary to operate the platform, meet legal obligations, or protect the security of our services. The following categories of third parties may receive limited personal data in connection with these purposes:

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, and international card processors. These partners are contractually required to handle your data securely and use it only for the purpose of processing the specific transaction.

Game Content Providers

Third-party game studios and content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens and game identifiers) to facilitate the delivery of their games within the 9bd app platform. These providers operate under strict data processing agreements and are not permitted to use player data for their own marketing purposes.

Identity Verification & KYC Partners

To fulfil our identity verification obligations, we may use third-party KYC and document verification services. These services process your submitted identity documents and return a verification result to 9bd app. Your documents are not retained by these partners beyond the period required for the verification process.

Legal & Regulatory Disclosures

Where required by applicable law, court order, or the legitimate request of a law enforcement or regulatory authority, 9bd app may disclose personal data without prior notice to the affected player. We will only comply with such requests where we are legally obligated to do so and will limit any disclosure to the minimum data required.

9bd app uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse how the site is used. By continuing to use the 9bd app platform, you consent to the use of cookies as described in this section.

What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently, to remember user preferences between visits, and to provide anonymous analytical data to site operators. Cookies cannot execute code or deliver viruses, and they do not access files stored on your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember items in your game lobby, and ensure security features work correctly. These cookies cannot be disabled without preventing you from using core platform features.
• Functional Cookies: These remember your preferences — such as your chosen language, preferred game categories, and notification settings — so you do not have to reconfigure them on each visit.
• Analytical Cookies: We use anonymised analytics cookies to understand aggregate patterns of platform usage, identify technical errors, and measure the effectiveness of new features. Individual users are not identified by these cookies.
• Security Cookies: These help us detect and prevent fraudulent activity, including multiple account registrations from a single device and suspicious login patterns.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please be aware that disabling strictly necessary cookies will impair the functionality of the 9bd app platform and may prevent you from accessing your account. Instructions for managing cookies are available in the help documentation of your specific browser.

9bd app takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

Security Measures

• TLS/SSL Encryption: All data transmitted between your device and 9bd app is encrypted in transit using industry-standard TLS protocols.
• Encryption at Rest: Sensitive personal data stored on our servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Internal access to personal data is restricted to authorised personnel only, based on role-based access controls and the principle of least privilege.
• Regular Security Audits: Our platform infrastructure undergoes regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: In the event of a data security incident that affects your personal data, 9bd app will notify affected players and take appropriate remedial action in accordance with our incident response procedures.

Data Retention

We retain your personal data for as long as your 9bd app account remains active and for a reasonable period thereafter to fulfil any outstanding legal, financial, or compliance obligations. Specifically:

• Account and identity data is retained for a minimum of five years from account closure to comply with anti-money laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for a period of three years from the date of the interaction.
• Analytical and usage data in anonymised form may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.

As a player on the 9bd app platform, you have a number of rights in relation to your personal data. 9bd app respects these rights and will respond to all valid requests within a reasonable timeframe, subject to any applicable legal constraints.

Right of Access

You have the right to request a copy of the personal data that 9bd app holds about you. This is sometimes called a Subject Access Request (SAR). We will provide this information in a clear, structured format within 30 days of receiving a valid request.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information — such as your email address and phone number — directly from within your account settings. For corrections to identity documents or KYC records, please contact our support team.

Right to Erasure

In certain circumstances, you have the right to request that 9bd app deletes your personal data. However, this right is not absolute — we may be required to retain certain data to comply with legal obligations such as AML record-keeping requirements, even after your account has been closed. We will inform you clearly if any data must be retained and for what period.

Right to Object to Marketing

You have the right to object to receiving marketing communications from 9bd app at any time. You can withdraw your marketing consent by updating your notification preferences within your account settings or by sending a written request to our support team at [email protected]. We will action all opt-out requests promptly.

Right to Data Portability

Where technically feasible and legally permissible, you may request that 9bd app provides your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.

Exercising Your Rights

To exercise any of the rights described above, please contact the 9bd app support team. We will acknowledge your request promptly and aim to fulfil it within 30 calendar days. In cases where a request is complex or involves large volumes of data, we may extend this period by a further 30 days, notifying you of the extension and the reason for it.

The 9bd app platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in our account registration and KYC process, and we apply additional controls to prevent minors from accessing our platform.

If 9bd app becomes aware that personal data has been collected from a person under the age of 18 — whether through registration fraud, misrepresentation of age, or any other means — we will immediately close the associated account, delete all related personal data where legally permissible, and return any deposited funds to the payment source following mandatory AML checks.

9bd app reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this Policy, we will notify registered players via on-platform notification or by email to their registered address. The "Last updated" date at the top of this page indicates when the most recent revision was published.

We encourage you to revisit this Privacy Policy regularly to stay informed about how 9bd app collects and uses your personal data. Continued use of the platform following any published update constitutes your acceptance of the revised Policy.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bd app handles your personal data, you may contact our data and privacy support team using the details below. All privacy-related enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Scope: Our support team can assist with Subject Access Requests, marketing opt-outs, data rectification requests, and general privacy questions related to your 9bd app account.

Please note that our support team cannot provide legal advice. If you require independent legal guidance on your data protection rights, we recommend consulting a qualified legal professional in your jurisdiction.